Refound policy

All sales are final and Celuvia does not accept standard returns for change-of-mind purchases due to the personal-use nature of our products.

If an order arrives damaged, defective, incorrect, or is confirmed as lost in transit, the customer may contact our support team for assistance. Once the issue is verified, Celuvia may provide a replacement at no additional cost or issue a refund to the original payment method.

Customers may be asked to provide photos, shipping information, or other reasonable documentation so we can verify damaged, defective, or incorrect deliveries.

Subscription orders are subject to the subscription terms accepted at checkout. By choosing the subscription option, the customer expressly agrees to recurring billing and acknowledges the minimum 4-payment commitment associated with the subscription discount.

A cancellation request does not automatically refund subscription payments that were properly processed before the cancellation became effective. If a scheduled subscription payment fails or remains unpaid, Celuvia may retry the authorized payment method or contact the customer to resolve the outstanding balance, subject to the authorization given at checkout and applicable payment-provider rules.

If a customer experiences an exceptional circumstance or believes a charge was processed incorrectly, we encourage them to contact Celuvia Support before initiating a dispute. Our team will review the situation individually and make reasonable efforts to reach a fair resolution.

Approved refunds are normally processed within 5–7 business days. Additional time may be required by the customer’s bank or payment provider before the funds appear in their account.